Received an oil change & was handed a bill. I asked about the noise the car was making & was told that it didn't make any noise fir them so if it continues to bring it back. I walk to the car, turn the engine & the noise started immediately & was worse than before. So I went back & brought Bill out to listen. He immediately said the engine was shot & beyond repair.
After a second opinion that a few belts needed replaced the car is fine.
Always does a great job and are honest with me.
I noticed another new noise as they drove it to me - whatever they were yanking at seemed to now be dragging on the ground. And they only noticed & fixed THAT after it was pointed out to them.
Bill is condescending & dismissive. Yes his knowledge on vehicles is much more vast than mine but this is the type of situation ANYONE is afraid of. We trust mechanics to be fair & HELP. That was not done.
Of course this is at 4:45 on Saturday when they close at 5pm. I understand everyone wants to go home at this time but I had to ask if they would take a look.
They brought it back out & I was told the same thing - the engine was "just bad" & there was nothing they could do.
My car stated making a strange noise and smoke rolled out from under my hood at about 3:30pm on a Wednesday. I looked under the hood and noticed a belt was dangling inside. I called McManus auto and spoke to Bill who was able to squeeze me in right away and provided a ride home and a ride back to the shop the following morning to pick up my car. They also offered to change my oil while my car was in as it was due. Overall they were fantastic to work with and were life savers for me as I'm a home care nurse and my car is my office!! Thank you!
Took my car in for service as maintenance light came on & car had recently started to make a strange noise.
Great service, had a problem with my car and John resolved it. Bill is a great asset at the desk. Thanks for your help
I watch as the hood gets popped for seriously less than a minute, watch them yank at SOMETHING under the car & that was it.
I have NEVER written a bad review but this time I could not ignore it.
Myself & my family have paid McManus thousands of dollars in the past & have put a lot of trust in them. I guess that didn't mean much to them. They've lost longtime customers.
I was ready to junk the car & face buying another car after only owning this one 3 months.
Very honest and caring people. I would go there for anything!
Another employee came to drive the car back in the garage & made the comment "oh well we've missed much worse".
Mcmanus Automotive is a US Car Repair based in Altoona, Iowa. Mcmanus Automotive is located at 550 8th St SW, Altoona, IA 50009, USA.
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