Went to Discount Tire in Altoona, IA in June shopping for tires for my daughter's car and my truck. Amos, the store manager quoted a price for my daughter's car which was good so we got them. I was quoted a price of around $960 for my truck. I told him I would be back in August before we left to Nevada to get them. I even took a picture of the tire he pulled from out of the shop that I would be buying. He printed out a quote and said he would honor it at any time. So here it is August, leaving for Nevada in a few days so I go in to get the tires. Amos was not there but Joe the manager was. I told him the situation and he looked up the price and he told me there is no way they could sell those tires to me for the price I was quoted. He said the quote was only good for 30 days. I told Joe that Amos said he would honor the price when I came in to buy them. Joe said maybe they showed me the wrong tire or something. I showed him the picture of the tire and asked him if he thought I would just take random pictures of tires at his store. Long story short I was lied to by either Amos or Joe. I guess it's back to Big O where I'm treated nicely and professionally and not lied too. By the way I will make sure no friends or any one in my family does business with you and being a retired VET I will do my best to make sure no VET or military do business with you. All you had to do was honor your word. Seems like so many businesses today can't do that!
UPDATE: Just went to Big O and got a better deal for both my trucks. Discount can't beat every price! Discount Tires you just lost $1700 in sales!
On a family trip to Colorado when we end up getting a flat tire on I-80. Called and/or stopped at 5 different tire dealers/auto dealerships with no luck on having a tire in the size we needed. We thought we were outta luck but we tried one more place... DISCOUNT TIRE in Altoona. Joe and Joe did everything possible to help us get back on our road trip. Joe and Joe kept me informed of all that I needed and kept my kids happy by giving them fidget spinners and some new shades to keep them busy. A great tire store with great employees. Thank you Joe and Joe for getting us back on the road fast and safe.
I purchased a set of tires at this business yesterday and was very happy with the overall experience. I made an appointment online in advance which was very easy and convenient, but even people without appointments were able to walk in and quickly get service. The employees of the store were very professional and courteous. Bryan explained all of the different tire options to me in a way that was easy to understand and was not condescending or patronizing all and allowed me to make my selection. No one pressured me into buying a more expensive set of tires than I was comfortable with. The store is clean and is comfortable to wait in while your car is being serviced. I highly recommend this store and plan to use them in the future.
Excellent customer service. Tires hold up pretty good. Good looking tires too. Also have selection of aftermarket wheels.
i took my car in to get a new sensor put in, they scanned them and they were all good. they were honest and didn't charge me. very pleased with their customer service. will definitely go back.
Discount Tire Store Altoona Ia is a US Car Repair based in Altoona, Iowa. Discount Tire Store Altoona Ia is located at 3883 8th St SW, Altoona, IA 50009, USA.
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